FAQ

Ordering & Accounts

Q: How do I place an order?
A: Placing an order is easy! Browse our collection, add the items you want to your shopping cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save your shipping information, view order history, and speed up future checkouts.

Q: How do I know if my order was placed successfully?
A: After completing your order and payment, you will receive a confirmation email containing your order number and details.

Q: Can I change or cancel my order after it’s placed?
A: We process orders quickly to get your items to you as soon as possible. If you need to change or cancel an order, contact us immediately at support@khizu.com. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once processing has begun.

Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept online payments via PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: What currency do you accept?
A: All transactions on Khizu are processed in Great British Pounds (GBP) for UK orders.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted using SSL technology, and we do not store your credit card details on our servers.

Shipping

Q: Where do you ship to?
A: We currently ship only within the United Kingdom.

Q: How long does order processing take?
A: Orders are processed within 0–1 business day.

Q: What is the estimated delivery time?
A: Delivery within the UK typically takes 1–3 business days. Combined with processing time, you can expect your order to arrive in 1–4 business days.

Q: What is the order cutoff time?
A: Our daily cutoff time is 5:00 PM GMT+0. Orders placed after this time will begin processing on the next business day.

Q: How much does shipping cost?
A: We charge a flat shipping fee of £10 for all orders within the UK.

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery via the carrier’s website.

Returns & Refunds

Q: What is your return policy?
A: We have a 30-day return policy, allowing you to request a return within 30 days of receiving your order. Items must be unused, in original condition, with tags and packaging intact. Please refer to our Return & Refund Policy for full details.

Q: How do I initiate a return?
A: Contact us at support@khizu.com with your order number and item details. Our team will guide you through the return process.

Q: Are shipping costs refundable?
A: No. Any shipping fees paid for your order are non-refundable, even if you return items. Shipping will only be refunded if the return is due to faulty or incorrect items provided by Khizu.

Q: How long does it take to process a refund?
A: Once your return is received and approved, the refund will be issued to your original payment method within 5–7 business days.

Products

Q: What types of shoes do you sell?
A: We offer a wide range of women’s shoes, including boots, slippers, casual shoes, and more—designed to fit every lifestyle.

Q: Are your shoes high quality?
A: Absolutely. All our products are crafted for durability, comfort, and style.

Q: How should I care for my shoes?
A: Visit our Care & Instructions page for guidance on maintaining your footwear.

Contact Us

Q: How can I contact customer service?
A: You can reach us at:
Phone: +44 7400 736573
Email: support@khizu.com