Refund Policy
Thank you for shopping at Khizu. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted on https://khizu.com/.
Eligibility for Returns
You may request a return or exchange if:
The request is made within 30 days of receiving your order
The item is unused, unworn, unwashed, and in its original condition
The item is returned with original packaging, tags, and accessories (if applicable)
Items that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Used or damaged items
Items without original packaging
How to Request a Return
To initiate a return or exchange, please contact us before sending any item back:
Email: support@khizu.com
Include the following details in your request:
Order number
Reason for return or exchange
Photos (if the item is damaged or incorrect)
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost return packages
Refunds
Once we receive and inspect the returned item:
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method used at checkout
Please note that original shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size or variant:
Exchanges are subject to product availability
If the replacement item is unavailable, a refund will be issued instead
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible at no additional cost to you.
Late or Missing Refunds
If you have not received your refund after processing time:
Check with your bank or payment provider
Contact us at support@khizu.com for assistance
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Registration Company Name: KHIZU LTD
Registration Company number: 14669110
Store Name: Khizu
Phone Number: +44 7400736573
Support Email: support@khizu.com
Business Address: 52 Beck Ln, Beckenham BR3 4RQ, United Kingdom
Support Hours: Mon-Fri | 09:00 AM to 05:00 PM
For support or order inquiries, please go to Contact Us page. We aim to respond to all inquiries within 24 Hours.
