Return & Refund Policy for Khizu
At Khizu, we aim to ensure our customers are satisfied with their purchase. If for any reason you are not completely happy, we offer a straightforward return and refund process.
Returns Policy
We accept returns under the following conditions:
- Accepted Returns: Returns are accepted for both defective and non-defective products.
- Product Condition: Only items in their original, unused condition and packaging will be accepted for a return.
- Return Window: You may return your product within 30 days from the date of delivery.
Exchanges Policy
We gladly offer exchanges for products:
- If the received item is defective or damaged.
- If you prefer another item of equivalent value.
How to Initiate a Return or Exchange
- Contact us via email at support@khizu.com to request a return or exchange.
- You will receive a return authorization along with instructions on shipping the product back to us.
- A return label will be included in your package for easy return.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
- Approved refunds will be processed within 10 business days and credited to your original payment method.
- Refunds are offered at no additional cost (no restocking fees).
Damaged or Defective Items
In case of a damaged or defective product:
- Notify us within 48 hours of receiving the item.
- Provide supporting photos of the damaged product and packaging.
- We will cover all return shipping costs for defective or damaged items.
Contact Us
If you have any questions or concerns about your return or refund, please reach out to our support team:
- Business Name: Khizu
- Customer Support Email: support@khizu.com
- Customer Support Phone: +44 736 5695 675
- Our Business Address: 52 Beck Lane, Beckenham, BR3 4RQ, United Kingdom
- The business hours are as follows:
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: 9:00 AM to 2:00 PM
Thank you for choosing Khizu. We are committed to providing you with exceptional products and service.