support@khizu.com

Terms of Service

Welcome to Khizu! By accessing or using our website (www.khizu.com), you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our services.

1. General Information

  • These Terms of Service govern your use of the Khizu website and services.
  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

2. Products and Services

  • Customization: We specialize in custom mugs, tumblers, and related products. All custom orders are made based on the details provided by the customer.
  • Accuracy: Please ensure all customization details are correct before placing your order, as errors due to customer input are not eligible for refunds.

3. Payments

  • All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
  • Payments can be made securely via:
    • PayPal
    • Debit and Credit Cards through PayPal (Visa, MasterCard, American Express, Discover).

4. Order Processing and Delivery

  • Orders are processed within 1-2 business days.
  • Delivery times range from 4-7 business days within the United Kingdom.
  • We are not responsible for delays caused by third-party shipping carriers.

5. Returns and Refunds

  • Returns are accepted within 30 days of delivery for unused products.
  • Customized items are non-refundable unless they arrive defective.
  • For more information, please review our Return & Refund Policy here.

6. Intellectual Property

  • All content on the Khizu website, including images, text, and designs, is the property of Khizu and protected by copyright laws.
  • You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

  • Khizu is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services.
  • Our liability is limited to the maximum extent permitted by law.

8. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting on our website.

9. Governing Law

  • These terms are governed by the laws of the United Kingdom. Any disputes will be resolved under UK jurisdiction.

Contact Us
For questions about these Terms of Service, please reach out to us:

  • Business Name: Khizu
  • Customer Support Email: support@khizu.com
  • Customer Support Phone: +44 736 5695 675
  • Our Business Address: 52 Beck Lane, Beckenham, BR3 4RQ, United Kingdom
  • The business hours are as follows:
    Monday to Friday: 9:00 AM to 7:00 PM
    Saturday: 9:00 AM to 2:00 PM

Thank you for choosing Khizu!

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